Support

GymAware Online Support

From the GymAware Zendesk log a support ticket or search for information regarding the GymAware Hardware, GymAware App or Cloud service.


GymAware User Guide

Click the above link to download a PDF of the GymAware user guide. This document can be found underneath the lid of the GymAware PowerTool case.

Register for GymAware training delivered via Skype: Register now

Repairs and Returns

For all REPAIRS and RETURNS (including USA repairs) please use the KINETIC shipping label as the goods will need to be returned to Australia. Click here to

DOWNLOAD THE REPAIR AND RETURNS INSTRUCTIONS

NEXT: print the pdf which includes shipping labels and a Proforma invoice to send with your goods, indicate the value at $50 per GymAware PowerTool. This will speed up the Australian Customs process.

Note:

There is no need to include the GymAware hard case; just wrap the PowerTool well with bubble wrap. For any further assistance please contact us direct at office@kinetic.com.au


Demo/Loan Unit returns and US Warranty returns

For US Customers only

If you are located in the US and want to return a demo/loan unit, or a PowerTool still under warranty use the VARISPORT shipping label. You can download it here.

Online Repair Form

Fill in the form below detailing your PowerTool senior ID and problems experienced:

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