Connection Troubleshooting


If you are having trouble connecting to your PowerTool follow these steps to diagnose the problem.

First make sure you have paired your PowerTool with your iOS device and then followed the normal connection procedure.

Problem: When trying to connect manually, the connection fails.

You tap on the button and get this message.

  

 

Possible causes

If no LEDs on PowerTool is asleep – wake it up by pulling tether and try again. If this fails, your battery may be flat. Recharge battery.

If the yellow LED is on continuously – the PowerTool may be connected to another iOS device. Reset PowerTool with magnet.

If the green LED is flashing but it still won’t connect – there may be a problem with the Bluetooth pairing. “Forget” this PowerTool and re-pair.

Problem: The PowerTool appears to have connected but the GymAware App thinks otherwise.

You are trying to set up testing and you get this message.

Possible Causes

If yellow LED is not on – The PowerTool is not connected. Try to reconnect.

If the yellow LED is on continuously – the PowerTool may be connected to another iOS device. Reset PowerTool with magnet.

If the yellow LED is on continuously – the PowerTool may have locked up. Reset PowerTool with magnet.

Problem: PowerTool Does Not Show Up In Bluetooth Settings

You are trying to pair with a PowerTool but no entry appears for you to pair with.

 

Possible causes

If the green LED is not flashing on your PowerTool - Try pulling the tether. If this fails, your battery may be flat. Recharge battery.

If the green LED is flashing on your PowerTool - You may need to reboot your iOS device then repeat the normal pairing process.

If the yellow LED is on continuously – the PowerTool may be connected to another iOS device. Reset PowerTool with magnet.

If the yellow LED is on continuously – the PowerTool may have locked up. Reset PowerTool with magnet.